Some companies just can’t make their customers happy, and many are the kind that customers find it hardest to escape.
The latest survey results from the American Consumer Satisfaction Index (ACSI), which looks at hundreds of big companies, show that telecom companies, airlines, and social media sites are most likely to frustrate people.
In defense of these industries, no one notices them when things to well, but people get outraged when they lose service or get stuck for hours at an airport.
On the other hand, these industries often have customers locked down and don't have to worry about making them happy.
#14 (tie) T Mobile
Rated 68/100
According to the ACSI, the biggest frustrations people have with their cell-phone providers are the experience of getting customer service via call-centers, data speed, and the range of plans available.
T Mobile was the sole decliner among wireless phone service companies and the lowest rated overall.
"It remains to be seen whether T-Mobile's recent move to become the first national wireless carrier to forgo contracts can make things better,"writes the ACSI.
Rating and commentary from ACSI.
#14 (tie) Delta
Rated 68/100
Complaints about airlines often focus on poor service and mounting fees. Mergers also tend to lead to bad ratings.
"Delta continues to rebound from a two-year customer satisfaction free fall following its acquisition of Northwest in 2009," the ACSI reports.
Delta is up 3 points from last year and is the best-rated legacy carrier.
Rating and commentary from ACSI.
#11 (tie) Cox Communications television service
Rated 65/100
TV services tend to be unpopular and struggle to compete with satellite and fiber optic providers like DirectTV or Verizon. Customers are also irked by sales tactics that attract new customers with low rates and then boost them much higher later.
Cox, the fourth-worst rated TV service, was hurt by rising rates and increasing fees, according to the ACSI. The company performs better as an ISP (68) and phone service (74).
Rating and commentary from ACSI.
See the rest of the story at Business Insider